Returns & Exchanges

At NorthBound, every item is made to order. Because of this, we are unable to accept returns or exchanges for change-of-mind purchases or incorrect size selections.

Please review our size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email us at: northboundapparell@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once your claim has been reviewed, we'll provide a replacement or refund if the issue is confirmed.

Returns

Do not return any items without contacting us first.

If a return is approved, we will provide return instructions and the correct return address. Unauthorized returns may not be accepted.

Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Changes & Cancellations

Orders may only be canceled or modified before production begins. Once production has started, we may be unable to cancel or change your order because every item is made specifically for you.

Shipping Issues

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date so we can investigate and help resolve the issue.